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My Best Closer Dropped From 90% to 68% — And She Never Noticed

My Best Closer Dropped From 90% to 68% — And She Never Noticed

by Will Barton | Jul 17, 2026 | Sales & Patient Experience

Years ago, I had a consultant who was, arguably, the best employee I've ever had. A 90% closing rate, month after month. Then it slid to 68% — and nothing about her had changed except one thing. She'd gotten deep into the bodybuilding world. She was proud of it, and...
They Showed Me Every Room in the Clinic. Nobody Asked Me Why I Came.

They Showed Me Every Room in the Clinic. Nobody Asked Me Why I Came.

by Will Barton | Jul 14, 2026 | Sales & Patient Experience

A few weeks ago I filled out a lead form at a longevity clinic. I was interested in their hormone and peptide programs. Nobody called me back.I was in the area anyway, so I walked in.I got a hello and a “how can I help you?” I asked about their TRT program and said I...

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